Frequently Asked Questions
If you have questions about bookings, flights, discounts, getting in, health, where you’ll stay, how you’ll get around, with whom, dressed in what, eating what, we’ve got you covered!
Who are we?
We made a whole page to answer just this question. Click here to read about us.
Why should you travel with us?
- Experience travelling with an amazing group of like-minded people – not just those travelling with you, but our expert, fun-loving guides too!
- We have an excellent commitment to safety – we do the hard work keeping you safe, so you can enjoy yourself to the full.
- Environmentally friendly and sustainable travel – we want these stunning places to exist for future generations.
- We like to think of ourselves as open-minded people, and our tours are for open-minded people too. We welcome travellers of any nationality, ethnicity, religion, political affiliation, gender and sexual orientation.
- We are a LGBT-friendly travel operator, so you’ll feel safe travelling with us, whatever your way of life – that means no judging and no harassing!
- Our Singapore trips are most suitable for travellers aged 18 to 60. However, we do occasionally make exceptions outside of this on an individual basis.
Who travels with us?
On first glance, our ‘Dragons’ look like a disparate group of people. We’re young, old, long-time travellers, career-breakers, gap year-takers, families, students, teachers, explorers, history buffs, foodies, nomads, fitness freaks, anime-lovers, Brits, Europeans, Kiwis, Aussies, Americans and a whole lot more. However, whilst appearing very different at first glance, our travellers are more united than first appearances might suggest…
Just like our fantastic team, our customers share a thirst for knowledge, a taste for adventure and a genuine interest in discovering new cultures.
- Local English-speaking adventure leaders for the guided parts of your tour.
- Accommodation in hostels/hotels which meet The Dragon Trip’s high standards. All have their own unique charm, and at the same time are safe, clean, and hygienic.
- Local transportation during the tour.
- All taxes and charges.
What’s not included?
- Flights to and from Singapore.
- Visas, if required to enter Singapore.
- Aside from the included unmissable activities The Dragon Trip offers you, we also offer some extra activities which are great value for money, safe and fun.
- Food and drink not specified as included during the tour.
- Any train/bus tickets for journeys made after the trip.
- Any hostels for after your trip has ended.
Who will guide the tours?
You will always have extremely knowledgeable, English-speaking guides!
How can I book my trip?
All you have to do is email us with your full name at firstname.lastname@example.org and send in your deposit (10% of trip cost) to guarantee a place in the tour of your choosing. The full amount will be due 70 days before your trip departure date. Once we have confirmed your deposit or full payment, then we will need your correct passport name, birthdate and passport number so that we can issue you your visa invitation letters and booking pack.
What is the payment policy?
For all trips, a deposit of 10% of trip cost is required in order to confirm your booking, and the remaining amount is due 70 days prior to your departure. If you book on to our Singapore tours less than 70 days prior to departure, the full balance will be due within 3 days of booking.
How do I pay?
After making a booking on our website, depending on whether you are paying in British pounds or US dollars, you will need to send your payment to our British account, or US account. If you are paying to our US dollar account, please make sure to let your bank know that you do not want them to use an intermediary bank and instead send it directly to the US dollar account at HSBC UK – otherwise you may be charged with a $25 intermediary bank usage fee!
As soon as we see your payment come through we will issue you a receipt confirming it.
British (GBP) bank account details:
HSBC Account Name: The Dragon Trip Pte. Ltd.
Account Number: 8153 1115
Sort Code: 40 02 08
Branch Address: HSBC Bank Plc, 455 Strand, London, WC2R 0RH
Swift Code: MIDLGB22 IBAN: GB82MIDL40020881531115
US$ (USD) bank account details (for customers based in the USA):
Eastern Bank Account Name: The Dragon Trip LLC
Account Number: 60141 9715
Routing Number: 0113 01798
Swift Code: EASRUS3B
Send checks to: The Dragon Trip, 51 Melcher Street – First Floor, Boston, MA 02210, USA
US$ (USD) bank account details (for customers based outside of the USA, including Canada):
Account Name: The Dragon Trip PTE LTD
Swift Code: CMFGUS33
Account Number: 8310305569
Address: TransferWise, 19 W 24th Street, New York NY 10010, United States
Canadian Dollar (CAD) bank account details:
Account Name: THE DRAGON TRIP PTE. LTD.
Bank Name: Digital Commerce Bank
Financial Institution Number: 352
Transit Number: 10009
Bank Account Number: 940591852
Bank Address: 736 Meridian Road NE, Calgary, Alberta, T2A 2N7 Canada
Euro € (EUR) bank account details:
Account Holder: THE DRAGON TRIP PTE. LTD.
Bank Name: AS LHV PANK
Bank address: Tartu mnt 2, Tallinn 10145, Estonia
Australian Dollar (AUD) bank account details:
Account Holder: THE DRAGON TRIP PTE. LTD.
BSB Number: 013943
Account Number: 612518329
Account Type: Current
Bank Name: Australia and New Zealand Banking Group Limited (AN)
Bank Address: 833 Collins Street, Melbourne VIC 3000, Australia
What happens if there is an unforeseen emergency?
Examples of this would include:
– Terrorist attack
– Civil unrest
– Bad Weather
The Dragon Trip will only pay up to the original costs outlined in the itinerary, but will not pay any additional costs*. Our official policy is to charge customers for any extra costs and advise them to request reimbursement from their travel insurance provider. Payment to The Dragon Trip should be made before the company makes additional purchases whenever possible.
*Additional costs may include (but are not limited to) arranging new transportation or booking new accommodation for the group.
Because this policy involves emergency situations, it is always on a case by case basis. Adventure tour managers reserve the right to make an exception to this rule if the group’s safety is in danger or a decision needs to be made immediately (i.e. the next train is about to depart and we need to quickly buy new tickets without consulting the group). In these cases, it is acceptable for the company to make purchases without receiving payment from customers in advance.
After their tour, customers can request reimbursement from travel insurance. Many travel insurance providers offer some form of “Bad Weather or Natural Disaster Coverage” which covers unexpected inclement weather or unexpected natural disasters. These are examples of relevant coverages included in most policies:
• Trip Delay – generally from bad weather or carrier-caused delays. Trip Delay is reimbursement for meals and accommodations that you might incur if your trip is delayed for a covered reason. Trip Delay can happen at any time throughout the trip. For example, you’ll be reimbursed up to the daily limit for meals and accommodations (to the policy maximum) if your departure is delayed for more than the number of hours required for a covered reason during your trip.
• Trip Interruption – you unexpectedly return home early from your trip. This reimburses you for your unused prepaid trip costs and one
If The Dragon Trip goes out of business, would I still be able to get a refund?
Yes, as stated below:
Total Payment Protection (topp) Policy cover.
In compliance with the UK Package Travel, Package Holidays and Package Tours Regulations 1992 an insurance policy has been arranged with Travel & General Insurance Services Limited (t&g), to protect customers’ prepayments in the unlikely event of our financial failure and paid in respect of:
- non-flight inclusive packages commencing and returning to the UK
- the ground handling aspects of packages where the customer is responsible for arranging travel to the destination offered in this brochure/literature/document/ on the website (subject to the terms of the insurance policy), for:
- a refund of such prepayments if customers have not yet travelled, or
- making arrangements to enable the holiday to continue if customers have already travelled
Customers’ prepayments are protected by a topp policy.
In the unlikely event of financial failure please contact the claims helpline on 0870 0137 965. A copy of the policy is available on request.
This policy is provided by Travel & General Insurance Services Limited (t&g), registered number 02527363 and underwritten by Hiscox Insurance Company Limited (Hiscox), registered number 00070234. t&g and Hiscox are authorised and regulated by the Financial Conduct Authority and the Prudential Regulation Authority (number 113849)
What if I miss the booking deadline for a trip?
Unfortunately, registration for our backpacker tours is closed 18 days before the departure date.
Is there anything I need to do after (if) I book through another agent?
Please kindly provide us with a scan or photo of your passport’s information page so that we may begin to issue you your visa invitation documents.
How do I get visas?
Almost all nationalities can travel to Singapore without a visa, as long as your passport is valid for a minimum of 6 months after entering the country. Take a look at this webpage to learn more about your visa requirements. Upon arrival, everybody will be asked to fill out an entry form – you may do so the day before heading to Singapore, to save some time upon arrival. The form can be found on this webpage (choose individual submission).
What travel insurance do I need for Singapore?
We require all our customers to have backpacker’s travel insurance when coming on the trip. We recommend purchasing a travel insurance that offers ‘Bad Weather or Natural Disaster Coverage’.
Please bring details of your travel insurance along with you. In the event of an accident, we may need to contact your insurance company on your behalf, so we will need the insurance company’s name and phone number and your policy number. When it comes to who to choose, we’re big fans of World Nomads as a travel insurance provider.
Do I need any special vaccinations for Singapore?
You should check with your national health authorities to find out what’s required for a Singapore visit. For UK nationals, for example, information can be found on the GOV.UK website.
I’m not very physically fit! Is the trip suitable for me?
At its heart, the Dragon Trip is an adventure tour, meaning that you can expect your Singapore trip to be filled with walking and cycling. If you want to learn more specifically about whether this trip is suitable for you, feel free to reach out to our Customer Services team.
I have a medical condition – is this OK?
Generally yes, but please do inform us of your specific requirements at the point of booking.
Do I need a first aid kit?
All of our Adventure Leaders have a fully equipped first aid kit with them at all times, but of course there is no harm in bringing your own small one along. We also advise that you bring your own antihistamine, anti-diarrhoea, and painkillers if you think you’ll need them. These are available in all of the cities.
If something happens, will I be able to get necessary medical attention?
Yes – if required, our Adventure Leaders will take you to places with effective medical equipment or good quality hospitals.
Which hostels do we use?
*Please note, hostels are subject to change dependent on availability.
- Standard accommodation: Jyu Capsule Hostel, Singapore
- Upgraded accommodation: ST Signature China Town, Singapore
What is the standard of accommodation?
All of the hostels are clean, air-conditioned or have fans, are safe, have good showers, internet, washing machines and most importantly, have real Asian character. People who stay at hostels are usually young people aged 18 to 35 who are travelling on a smaller budget than people staying at hotels. If you would like to stay in a private room, that is absolutely possible as well as we have room upgrades available at the time of purchase. The private room will be in another hotel, within short walking distance to the hostel.
Please note that while gender-specific dorm rooms are available in some destinations, there is a chance that your hostel accommodation will be mixed dorms.
Do the hostels have WIFI? Will I be able to keep in touch with friends and family while in Asia?
There is Wi-Fi and computers available for use in all hostels you stay in during The Dragon Trip. You can also purchase a SIM card very cheaply to stay in touch and your Adventure Leader can help you with this.
Do I need to bring power converters?
Singapore and the United Kingdom both use a Type-G plug, which has three squarish pins and is always grounded for extra safety. If you are not from the UK, you will not need a converter or transformer but just a travel adaptor – Singapore operates on a 230V supply voltage, which is within the 110-240V range that the dual voltage appliance operates on.
Do I need a sleeping bag or is linen supplied in the hostels?
All bedding is provided.
Who looks after our bags when we’re on transport and/or day excursions?
The bags will be stored at the hostels where they are tagged and recorded. We have never had a case of anyone losing their luggage or having their luggage stolen so you can focus on having fun.
Can I upgrade to a private room?
Yes! If you’d like to upgrade to a private room, please contact us and our Team will help you to arrange it at an extra cost.
Do you provide an airport transfer service?
Unfortunately, we’re not able to provide transfers to or from Changi Airport. However, in your booking pack you’ll receive detailed instructions on how to use Singapore’s (very good!) public transport systems to reach your accommodation.
Who are the adventure leaders?
Each group will be accompanied by English speaking Adventure Leaders. All our adventure leaders have the passion and knowledge to ensure that they can help you have a great time in each destination.
What should I pack for my trip?
We strongly recommend packing very light for The Dragon Trip. The cities all have places you can wash your clothes or pick up some supplies.
Suitcase or backpack?
While a suitcase is OK, but a backpack/hold-all is much more convenient.
- First Aid Kit (with medicine for diarrhea, paracetamol, disinfectant etc)
- Camera and charger
- Sensible walking shoes/hiking boots
- Mosquito repellent
- Lightweight waterproof
- Earplugs (for a better sleep in the dorms)
- Moneybelt (pickpocketing and motorbike snatching is common in some cities)
- Locks for bags
- Waterproof backpack cover
Bring electronic products at your own risk. Some customers choose to travel with iPhones, tablets and laptops, but although theft is extremely rare on The Dragon Trip there is petty crime in some areas we visit.
Will my phone’s SIM card work?
International travellers often face expensive roaming charges when using their mobile phones abroad, when using voice calls and data access. However, there are several alternatives available to ensure convenient and affordable internet connectivity without incurring charges. Most places will have Wi-Fi if you need the internet, and we’d always recommend purchasing an eSIM before travelling – we recommend Holafly.
How do I get money in Singapore?
Contactless payment (i.e. with a card or Apple Pay) is available in the majority of places and on public transportation in Singapore. However, you will still need a small amount of cash for visits to places like the hawker centers, as these are filled with small vendors who usually will only accept cash. If you need to withdraw cash, you can do so at an ATM – but be aware your bank may charge a small transaction fee. In either case, we recommend informing your bank that you’ll be travelling ahead of time.
How much should I budget for food and drink on the Dragon Trip?
It really varies depending on your taste and budget. If you’re happy to eat from street food vendors or small locations, you can probably get away with between £10-15 – if you’re looking to dine in, we’d recommend budgeting between £20-40 per day. Be aware that alcohol is expensive in Singapore – so this will be an additional cost if you intend to find any.
I’m a vegetarian/have allergies – will I be able to get the right food?
Yes! With so many food choices, Singapore can meet the needs of individuals with special dietary needs or requests. Just tell your Adventure Leader and they can help you find something suitable. In addition, each leader has a list of common food allergies translations to make this communication even easier. You will probably discover a new dish that you love!
If you can’t find what you’re after, email us: email@example.com
- Any promotional code used must be presented and used at the time of paying your deposit and thereby confirming your booking. No special offers can be used on bookings which have already been submitted and confirmed.
- Our prices are set in GBP £, prices listed in American Dollars and Euros are for reference only, and although we update these regularly, they are occasionally inaccurate. If paying for your tour in a currency other than GBP £, we do need to have received an amount which converts to the cost of your specific trip at the point of purchase. For currency conversion rates please check xe.com
- Typical Group size is 25 people. Minimum group size is 6 people.
- Accommodation is not provided the night before Day 1 of your trip or for the night of the last day of your trip.
- Please bring details of your travel insurance along with you to the meeting. In the event of an accident, we may need to contact your insurance company on your behalf, so we will need the insurance company’s name and phone number and your policy number.
- Please note, we work hard to keep our published itineraries as up to date as possible. However, as we are constantly striving to improve our trips, sometime the itineraries may change slightly between the time you make a booking and the time you go on The Dragon Trip.
- The use of Drones and other unmanned aerial vehicles (UAVs) is prohibited during activities organized by The Dragon Trip. If you are in possession of a drone when entering the country it is your responsibility to be informed of and follow all local laws. This may include registering your drone with authorities. If you violate this policy or operate a drone illegally you are subject to removal from the tour as per our terms & conditions.
- The Dragon Trip has a zero-tolerance policy towards the purchase, consumption or resale of illegal drugs and substances. If a Dragon Trip Adventure Leader or manager is aware of your participation in the purchase, consumption or resale of any illegal drugs or substances, he or she will be legally obliged to inform the police. Some drugs offences in regions where tours operate may carry the death penalty. In countries where laws on drugs and substances differ, The Dragon Trip still does not condone the purchase, consumption, or resale of these.
I have an emergency on my trip, who should I contact?
If you encounter an emergency on your Dragon Trip in Southeast Asia, you can call our 24-hour emergency line on +65 3158 0233. Please note, this number should only be used in real emergencies related to someone being in danger or encountering an incident during their trip.