Important Customer Information

Privacy Policy

At The Dragon Trip, we are committed to providing our customers with an honest and reliable service. To do so, we have done our best to ensure that our privacy policy is simple to understand. Please make sure that you take the time to read our terms below to understand how we process and use data once it has been submitted to us via our website, email, live chat, and third-party agents and integrations.

Data Protection

The Dragon Trip is committed to our customers’ privacy and security and to taking steps designed to secure your personal and financial information. We believe your private details should be kept just that and, when you share personal information with us, we will make all reasonable endeavours to keep your details secure and private.

Website

The Dragon Trip uses Google Analytics, a third party service, to track and analyse online visitor behaviour to help us improve the website user experience. The information collected with Google Analytics does not gather any personally identifiable information. For more information, see Google privacy policy here.

Customer Data Collection

The Dragon Trip collects personal information necessary to respond to information requests, process your booking, and ensure that your travel runs smoothly by checking that you have the correct documents required for our trips. We share only the necessary personal information with our partner suppliers (accommodation, local guides, and transport companies) and public authorities (customs and security checkpoints) on your trip. Your personal information is stored with a third party provider, Sales Force. Here personal information and booking details are kept. You can request all details that we hold about you by emailing us at info@thedragontrip.com. If there are any questions or concerns on why we hold certain information about you, we are happy to provide you with more details. For more information on how your information is stored and processed, please see SalesForce privacy policy here.

WhatsApp & WeChat Messaging Service

As a customer of The Dragon Trip, you will receive an invite to join either our WhatsApp (Japan and Southeast Asia tours) or WeChat (China tours) group to ensure smooth communication between you (our customer) and our Adventure Managers / Adventure Leaders during your trip. We recommend all our customers to join their relevant chat group to help ensure that you get the most out of your trip experience. We do not share or store your messages with any third party businesses. For more information about WeChat privacy policy, see here. For more information about WhatsApp privacy policy, see here.

Social Media 

To manage our social media channels we make use of Buffer where we collect information such as post performance and engagement. Personal details, direct messages, and reviews that are collected via our social media platforms will not be shared with organisations other than the one stipulated above. For more information, please see Buffer privacy policy here.

Monthly E-Newsletter

To send out our monthly e-newsletter we make use of third-party provider, MailChimp. We collect statistics on email opening and clicks using industry standard technologies to help us monitor and improve the content we share in our monthly e-newsletter. For more information, please see MailChimp privacy policy here.

Cookie Policy and Use of Cookies

This site uses cookies as per the majority of modern sites today. A cookie is a small text file that is stored on a user’s computer for record-keeping purposes to be able to remember preferences. Different websites can each send their own cookies to your browser if your preferences allow it. Your browser only allows a site to access the cookies it sends to you, not the cookies sent by other sites. You can configure your browser to accept or reject cookies. All browsers are different, so go to the help section of your browser to find out how to do this. A beacon is used in connection with cookies to gain an understanding of how a website’s users navigate through and process the content contained on the site. If you disable your cookies the site may not function as intended.

To better understand your use of this particular website, we use various cookies, none of which will cause you or your computer any harm and none of this contains your secure information, such as credit card and payment details etc. However, we use the cookies and beacons to help your browsing experience and collect information such as; visits, page views, average time on site, referrals and form submission data so we can improve our site.

How we Share Personal Information with Other Parties

We may share your personal information with:

  • Service providers under contract who assist us with our business operations, such as fraud prevention, bill collection, marketing, and technology services. Our service providers are only authorised to use your information in connection with the services they perform for us and not for their own benefit.
  • Companies that The Dragon Trip merges with or that acquire The Dragon Trip. In this event, we will notify you before your information is transferred and becomes subject to a different privacy policy.
  • Other third parties with your consent or direction to do so.
  • We may share information about you if necessary to comply with laws or regulations or in response to a valid order or government request, or to protect the rights of The Dragon Trip or others.

How You can Access or Change your Personal Information

If you are located in the European Economic Area, you have the right to request access to and receive information about the personal information we maintain about you, update and correct inaccuracies in your personal information and have the information blocked or deleted, as appropriate. You have the right to access personal information but this may be limited in some circumstances by local law requirements. You also have the right to opt out, free of charge, from the processing of your personal information for marketing purposes. All requests for access, rectification, blocking and opting-out must be made in writing, signed, dated and accompanied by a copy of your ID card. To request access to the personal details that we hold about you, email us at info@thedragontrip.com and we will aim to get back to you within 40 calendar days.

Disclaimer

The Dragon Trip has taken every effort to ensure that the information contained within its website is correct.

The Dragon Trip Journey