Frequently Asked Questions
If you have questions about bookings, flights, discounts, getting in, health, where you’ll stay, how you’ll get around, with whom, dressed in what, eating what, we’ve got you covered!
Who are we?
We made a whole page to answer just this question. Click here to read about us.
Why you should travel with us?
You’re choosing pretty much the best value in Indonesia backpacker travel…
- We take you to see the absolute best of Indonesia. All-encompassing, packed itineraries give you access to the top must-see sites you’ve read about, as well as all the hidden, off-the-beaten-track destinations you haven’t.
- Experience travelling with an amazing group of like-minded people – not just those travelling with you, but our expert, fun-loving guides too! They’ll show you their part of Indonesia their way.
- We have an excellent commitment to safety – we do the hard work keeping you safe, so you can enjoy yourself to the full.
- Environmentally friendly and sustainable travel – we want these stunning places to exist for future generations.
- We like to think of ourselves as open-minded people, and our tours are for open-minded people too. We welcome travellers of any nationality, ethnicity, religion, political affiliation, gender and sexual orientation.
- We are a LGBT-friendly travel operator, so you’ll feel safe travelling with us, whatever your way of life – that means no judging and no harassing!
- Our Indonesia trips are most suitable for travellers aged 18 to 45, however, we do occasionally make exceptions outside of this on an individual basis.
Who travels with us?
All sorts! We thought this was an important question too, so read about our customers – in all their diversity – in full detail here.
- English-speaking Adventure Leaders.
- Accommodation in hostels, guesthouses or campsites which meet The Dragon Trip’s high standards. All of our accommodation has its own unique Indonesian charm, and at the same time are safe, clean, and hygienic.
- All internal flights and bus tickets.
- A selection of meals, listed out below:
- Komodo island liveaboard: 3 lunches, 2 dinners, 2 breakfasts
- Entry, transport and Adventures Leaders to some of Indonesia’s unmissable attractions, such as the Borobudur Temple, camping on Mt. Bromo to witness the sunrise from the top of the volcano, and island hopping your way to see the Komodo Dragons (a full list of all unmissable activities is available on individual trip pages).
- All taxes and charges.
What’s not included?
- Flights to and from Indonesia.
- Aside from the many free unmissable activities The Dragon Trip offers you, we also offer some extra activities which are great value for money, safe and fun.
- Food and Drink – Only a selection of meals are included in the trip which we have listed out under “What’s included”. However, eating and drinking is incredibly cheap in Indonesia.
- Any flight/bus tickets for journeys made after the trip
- Any hostels for after your trip has ended – if you require accommodation before or after your trip, we can help you book that! Just contact us at firstname.lastname@example.org. Payments for these will need to be made along with your final trip payment.
When do the trips depart?
Please find the departure dates for each trip on their respective webpage.
Can I begin my trip on a non-listed date?
We would strongly recommend beginning your trip on the listed start dates, that way you won’t miss any of the exciting activities! However, if for some reason this isn’t possible, our Sales team will do the best they can to accommodate you.
Why is The Dragon Trip better than other travel companies?
We offer a balance between cultural activities, extreme activities and great nightlife. We offer a package aimed at budget travellers, who want to travel with other like-minded people. We offer access to the real Indonesia, where you get to experience the wonderful culture of Indonesia as an insider, rather than a tourist. As a result, we are consistently rated very highly on Facebook and Feefo.
We constantly strive to provide you with the best value for money while travelling in Indonesia, yet your safety is always our absolute priority – you’re in safe hands.
Why are we cheaper than other backpacking tours?
Firstly, we often use young Adventure Leaders who work for us for one or two seasons after university. They are highly educated and thoroughly trained, but as they are doing it more for personal experience rather than to make money, they are cheaper, and some may argue, more enthusiastic than the ‘career tour guides’ used by most tour companies in Indonesia. Secondly, we normally use private minibuses to travel in Indonesia as public transportation isn’t very flexible. Due to Indonesia’s terrain, the roads can make journeys difficult and long, which is why we include cheaper flight options for some of our travels.
What are the ages & nationalities of people booked on Dragon trips?
Each trip is different, but our travellers come from all over the world and from every background – why not connect with fellow Dragon Trippers or meet people on The Dragon Trip Facebook page. Usually, Dragon Trippers are aged anywhere between 18 to 30 something, but we do get older customers joining. We fully embrace the backpacker attitude that everyone is very welcome. A typical trip would include friends who have just finished high school, couples on career breaks, students on university holidays, and solo travellers from all walks of life. The group normally speaks English but come from all over the world including the UK, North America, Australia and New Zealand, Mainland Europe, Israel and Brazil.
How can I book my trip?
All you have to do is email us with your full name at email@example.com and send in your deposit (£100 GBP/$150 USD/€150 EUR/$200 AUD) to guarantee a place in the tour of your choosing. The full amount will be due 70 days before your trip departure date. Once we have confirmed your deposit or full payment, then we will need your correct passport name, birthdate and passport number so that we can issue you your visa invitation letters and booking pack.
What is the payment policy?
For all trips, a deposit of £100 GBP / $150 USD / €150 EUR / $200 AUD is required in order to confirm your booking, and the remaining amount is due 70 days prior to your departure. If you book on to our Indonesia tours less than 70 days prior to departure, the full balance will be due within 3 days of booking.
How do I pay?
After making a booking on our website, depending on whether you are paying in British pounds or US dollars, you will need to send your payment to our British account, or US account. If you are paying to our US dollar account, please make sure to let your bank know that you do not want them to use an intermediary bank and instead send it directly to the US dollar account at HSBC UK – otherwise you may be charged with a $25 intermediary bank usage fee! You can also choose to pay via PayPal, but they charge a %3.4 additional cost for their service. As soon as we see your payment come through, we will issue you a receipt confirming it.
British £ bank account details:
- HSBC Account Name: The Dragon Trip Pte. Ltd.
- Account Number: 8153 1115
- Sort Code: 40 02 08
- Branch Address: HSBC Bank Plc, 455 Strand, London, WC2R 0RH
- Swift Code: HBUKGB4105T IBAN: GB22HBUK40020881531115
US $ bank account details (for customers based in the USA):
- Eastern Bank Account Name: The Dragon Trip LLC
- Account Number: 60141 9715
- Routing Number: 0113 01798
- Swift Code: EASRUS3B
- Send checks to: The Dragon Trip, 51 Melcher Street – First Floor, Boston, MA 02210, USA
US $ bank account details (for customers based outside of the USA, including Canada):
- HSBC Account Name: The Dragon Trip
- Account Number: 7454 4436
- Sort Code: 40 12 76
- Branch Address: HSBC Bank Plc, 455 Strand, London, WC2R 0RH
- Swift Code: HBUKGB4B IBAN: GB37HBUK40127674544436
Euro € bank account details:
- HSBC Account name: THE DRAGON TRIP
- Account type: FGN CURRENT
- Sort Code: 401276
- Account number: 76228606
- Bank Identifier Code: HBUKGB4B
- International Bank Account Number: GB77HBUK40127676228606
What is the refund policy?
You are entitled to a full refund for any reason up to 10 days after you make a booking, after this period, all payments are non-refundable. If you have paid or booked within 30 days of your trip departure date no refunds will be granted from The Dragon Trip and refunds must be pursued with your travel insurance provider.
What happens if there is an unforeseen emergency?
Examples of this would include:
– Terrorist attack
– Civil unrest
– Bad Weather
– Volcanic eruption
The Dragon Trip will only pay up to the original costs outlined in the itinerary but will not pay any additional costs* in excess of 75,000 IDR per person. Our official policy is to charge customers for any extra costs and advise them to request reimbursement from their travel insurance provider. Payment to The Dragon Trip should be made before the company makes additional purchases whenever possible.
*Additional costs may include (but are not limited to) arranging new transportation or booking new accommodation for the group.
Because this policy involves emergency situations, it is always on a case by case basis. Adventure tour managers reserve the right to make an exception to this rule if the group’s safety is in danger or a decision needs to be made immediately (i.e. the next plane is about to depart and we need to quickly buy new tickets without consulting the group). In these cases, it is acceptable for the company to make purchases without receiving payment from customers in advance.
After their tour, customers can request reimbursement from travel insurance. Many travel insurance providers offer some form of “Bad Weather or Natural Disaster Coverage” which covers unexpected inclement weather or unexpected natural disasters. These are examples of relevant coverages included in most policies:
- Trip Delay – generally from bad weather or carrier-caused delays. Trip Delay is reimbursement for meals and accommodations that you might incur if your trip is delayed for a covered reason. Trip Delay can happen at any time throughout the trip. For example, you’ll be reimbursed up to the daily limit for meals and accommodations (to the policy maximum) if your departure is delayed for more than the number of hours required for a covered reason during your trip.
- Trip Interruption – you unexpectedly return home early from your trip. This reimburses you for your unused prepaid trip costs and one
If The Dragon Trip goes out of business, would I still be able to get a refund?
Yes, as stated below:
Total Payment Protection (topp) Policy cover.
In compliance with the UK Package Travel, Package Holidays and Package Tours Regulations 1992 an insurance policy has been arranged with Travel & General Insurance Services Limited (t&g), to protect customers’ prepayments in the unlikely event of our financial failure and paid in respect of:
non-flight inclusive packages commencing and returning to the UK
the ground handling aspects of packages where the customer is responsible for arranging travel to the destination offered in this brochure/literature/document/ on the website (subject to the terms of the insurance policy), for:
a refund of such prepayments if customers have not yet travelled, or
making arrangements to enable the holiday to continue if customers have already travelled
Customers’ prepayments are protected by a topp policy.
In the unlikely event of financial failure please contact the claims helpline on 0870 0137 965. A copy of the policy is available on request.
This policy is provided by Travel & General Insurance Services Limited (t&g), registered number 02527363 and underwritten by Hiscox Insurance Company Limited (Hiscox), registered number 00070234. t&g and Hiscox are authorised and regulated by the Financial Conduct Authority and the Prudential Regulation Authority (number 113849)
What if I miss the booking deadline for a trip?
Unfortunately, registration for our backpacker tours is closed 30 days before the departure date. You do have the option of arranging another trip as an independent traveller. This means that you will let us know where you would like to go, when you would like to go, and how many people you would like to go with and we will arrange all the Adventure Leaders, accommodations and transportation (all still at the most competitive price point). This is a much more flexible (and shorter) trip option, which many of our travellers do choose to do.
Is there anything I need to do after (if) I book through another agent?
Please kindly provide us with a scan or photo of your passport’s information page so that we may begin to issue you your visa invitation documents.
How to our promotions work?
All promotions used must be stated at the time of booking and cannot be backdated. Promotions cannot be used in conjunction with any other offers. Any discount applied is at the sole discretion of the Dragon Trip.
Can I use my student card?
Unless you have an Indonesian student card, they are not widely accepted. Feel free to bring it with you anyway just in case.
How do I get my Indonesian visa?
It’s relatively easy to get a visa for Indonesia. Most visitors, including those from the UK, will be able to obtain a 30-day visa on arrival for 35 USD. Some countries can even get a 30-day visa on arrival for free. To do this, you’ll need at least 6 months validity left in your passport after your arrival date in Indonesia, proof that you’ll be departing within 30 days (eg. Flight confirmation), and 1 empty page in your passport.
If you already know that you’re going to be spending more than 30 days in Indonesia, you can apply for a 60-day tourist visa at an Indonesia embassy in your country of residence. To find out what you’ll need to apply for this, click here.
How do I get a VISA if I’m away (abroad) from home?
You can easily obtain a 30-day visa on arrival when you get to the airport. If you’re planning to stay longer than 30 days in Indonesia, you can extend your visa. However, the free 30-day Visa can NOT be extended. If you want to stay longer and extend your visa while in Indonesia, you will have to apply for a 30-day visa-on-arrival at the airport when you arrive. Just find the Visa-on-arrival counter at the airport and explain that you want a visa that can be extended as you plan to stay over 30 days. This costs 35 USD and this type of visa can be extended through a visa agent or by applying for it yourself at a Visa Consulate, which can be found all across Indonesia in the bigger cities. An extension costs approx. 1,000,000 IDR (roughly £54/70 USD) including consultancy fees. It will also take a couple of days and if you do it by yourself, a few visits to the visa consulate.
What travel insurance do I need for Indonesia?
We require all our customers to have backpackers travel insurance when coming on the trip. We recommend purchasing travel insurance that offers ‘Bad Weather or Natural Disaster Coverage’.
Please bring details of your travel insurance along with you. In the event of an accident, we may need to contact your insurance company on your behalf, so we will need the insurance company’s name and phone number and your policy number. We recommend using World Nomads as your travel insurance provider.
Do I need any special vaccinations for Indonesia?
The Dragon Trip aims to enter no areas with tropical diseases. However, as with any backpacking trip, we urge you to seek advice from a travel nurse before departing your home country.
- All travellers should be up to date with a full course of vaccination and boosters recommended by their governments. For UK regulations, click here.
I’m not very physically fit! Is the trip suitable for me?
At its heart, the Dragon Trip is an adventure tour of Indonesia, but you can make your Dragon Trip as physically active (or inactive) as you want. If there is an activity you’d like to give a miss, you could ask your Adventure Leader for a more relaxing activity!
I have a medical condition – is this OK?
Generally yes, but please do inform us of your specific requirements at the point of booking.
Do I need a first aid kit?
All of our Adventure Leaders have a fully equipped first aid kit with them at all times, but of course, there is no harm in bringing your own small one along. We also advise that you bring your own antihistamine, anti-diarrhoea, and painkillers if you think you’ll need them. These are available in all of the cities.
If something happens, will I be able to get necessary medical attention?
All Indonesian cities have hospitals and clinics in case of emergencies. With that being said, medical treatment is certainly more developed in the bigger cities, but regardless of where you are in Indonesia, medical treatment is available, and your Adventure Leader will always be on hand to help take you to a hospital if worse comes to worst.
Which hostels do we use? Their addresses?
*Please note, hostels are subject to change dependent on availability.
- Local homestay, Bogor
- Otu Hostel, Yogyakarta – Jl. Prawiro Taman I Gang Batik Gringsing No. 517, Brontokusuman, Mergangsan, Brontokusuman, Kec. Mergangsan, Kota Yogyakarta, Daerah Istimewa Yogyakarta 55153, Indonesia (Tel: +62 274-4282688)
- Campsite near Mount Bromo
- Homestay near Mount Ijen
- Funky Place, Lovina – Raya Seririt-Singaraja, 81152 Lovina (Tel: +62 878-6325-3156)
- Bima Sakti House, Canggu – Jalan Batu Mejan, Echo Beach, Canggu Bali 80361, Kuta Utara (Tel: +62 878-6013-1999)
- Kememai Hostel, Ubud – Nyuh Gading No.1, MAS, Ubud, Kabupaten Gianyar, Bali 80571, Indonesia (Tel: +62 361-9081-271)
- Broken Compass, Gili Trawangan – Jalan Ikan Hiu (Shark street), Gili Trawangan, Nusa Tenggara Barat, Indonesia (Tel: +62 859-3700-5788
- The Palm Komodo, Labuan Bajo – Puncak Waringin Labuanbajo, Nusa Tenggara Timur, Indonesia 86754 (Tel: +62 812-9655-2231)
- Liveaboard boat, Komodo Islands
What is the standard of accommodation?
Throughout our Indonesia trips we stay in hostels, guesthouses as well as camping. All of the hostels that we use are clean, air-conditioned or have fans, are safe, have good showers, internet, washing machines and most importantly, have real Indonesian character. People who stay at hostels are usually young people aged 18 to 35 who are travelling on a smaller budget than people staying at hotels. So, it is easy to make friends and fun to hang out in the lounge areas. During the camping experience at Mt. Bromo, tents will be shared between two people.
Do the hostels have WIFI? Will I be able to keep in touch with friends and family while in Indonesia?
There is Wi-Fi and computers available for use in all hostels you stay in during The Dragon Trip. There will, however, be no Wi-Fi available during the liveaboard boat experience. You can also purchase an Indonesian SIM card very cheaply to stay in touch and your Adventure Leader can help you with this.
Do I need a sleeping bag or is linen supplied in the hostels?
All bedding – including sleeping equipment for the Mount Bromo camping – is provided.
Who looks after our bags when we’re on transport and/or day excursions?
The bags will be stored at the hostels where they are tagged and recorded. We have never had a case of anyone losing their luggage or having their luggage stolen so you can focus on having fun.
Can I upgrade to a twin/private room?
Unfortunately, there are no room upgrades available for our Indonesia tours at this time.
What time are the transport links?
- Medan to Bukit Lawang (private transfer)
- Bukit Lawang to Medan (private transfer)
- Medan to Yogyakarta is from 16:15 to 19:10 (economy flight)
- Yogyakarta to Mount Bromo (private transfer)
- Mount Bromo to Mount Ijen (private transfer)
- Mount Ijen to Lovina (private transfer & ferry)
- Lovina to Ubud (private transfer)
- Ubud to Canggu (private transfer)
- Canngu to Labuan Bajo is from 12:50 to 14:10 (economy flight)
- Labuan Bajo to Komodo Island (private liveaboard boat)
- Labuan Bajo to Legian is from 09:35 to 10:55 (economy flight)
Will we be sitting together?
All plane tickets will be purchased at the same time which means that you are most likely to be sitting with the rest of the group. However, there is always a small chance that you may not be seated together with the person that you have booked the tour together with.
If you or a fellow traveller has a seat that is not with the group, our Adventure Leaders have a process to help you switch your tickets, so that you are seated next to the group.
Do you provide an airport transfer service?
The Dragon Trip provides, upon request, airport pick-ups. This service is available from and to the following airport locations:
- Medan: 150,000 per car (roughly £8)
- Yogyakarta: 180,000 per car (roughly (£9.50
Who are the adventure leaders?
Each group will be accompanied by English speaking Adventure Leaders. All our adventure leaders have the passion and knowledge to ensure that they can help you have a great time in each destination.
How experienced are they? And will they be travelling with us?
Each of our Adventure Leaders is an expert in their area – so actually you will have a different Adventure Leader in each location (1 in Sumatra, 1 for Bali & Java and 1 for Flores). At the end of the trip for each location they will either travel with you just on the transfer or see you off onto your transfer and another Adventure Leader will pick you right back up as soon as you arrive in the next destination.
For more information on who’ll you’ll be travelling with, meet our team!
Do I need to bring power converters?
Yes! Indonesia electrical outlets use the same sockets as central Europe, so if you use any type of plugs, you will need to bring an adaptor. Indonesia uses 230 volts and the plug sockets are Type C, featuring two round pins.
What should I pack for my trip?
We strongly recommend packing very light for The Dragon Trip. Indonesia has everything under the sun, so don’t fret too much if you left something behind, almost anything you’d conceivably need is available throughout Indonesia. You really need very little as you can wash clothes regularly in the hostels. We would recommend bringing a warm sweater or jacket to wear during the camping experience on Mt. Bromo and Mt. Ijen, as the temperature tends to drop once the sun sets.
Suitcase or backpack?
A suitcase is OK, but a backpack/hold-all is much, much more convenient. Please be aware that there is a checked luggage weight limit of 20kg plus hand luggage on the internal flights of our Indonesia trips.
We advise a rucksack of 50 – 70L but a suitcase is also fine. If absolutely necessary, arrangements can also be made to send things domestically, for an extra fee.
- Sensible walking shoes
- Long pants/sarong to cover up at religious sites
- Swimming costume
- Lightweight waterproof
- Warm sweater/jacket (Despite being a tropical country, temperatures will drop at night during the camping experience on Mt. Bromo)
- Passport (see our Visa section for useful information)
- Cash, Indonesian rupiah or credit/debit card
- Student card if you have one, although it is not guaranteed to be accepted
- Travel insurance policy
- Photocopies of insurance policy, bank cards, passport photo page, visa
- Books and other entertainments for the night trains
- Mosquito repellent, sun-screen and after-sun
- Camera and charger – Indonesia is a photographer’s dream!
- Small first aid kit with medicine for diarrhoea, paracetamol, disinfectant etc.
- A big bag and a small rucksack. We sometimes get separated from our big bags, so you’ll need to keep your valuables with you in a small bag.
Bring electronic products at your own risk. Some customers choose to travel with iPhone, tablets and laptops, but although theft is extremely rare on the Dragon Trip there is petty crime in some areas we visit.
How do I get money in Indonesia?
Prepaid travel cards cannot be topped up with Indonesian rupiah, so you will want to exchange cash or bring a debit/credit card with you. Currently, exchange desks in airports in Indonesia are the most reliable and very easy to use. You will also be able to withdraw money at ATMs in each city, and your Adventure Leader will tell you when the next stop on the trip where you will be able to withdraw more cash is. If you would prefer to bring cash in your home currently to exchange, ensure that they are fresh, crisp notes of higher denominations like £50 or $100 bills. We advise that you notify your bank that you will be travelling before you depart.
How much should I budget for food and drink on the Dragon Trip?
Food in Indonesia is very cheap. We advise you to budget 500-1000 INR per day for food in great local restaurants your Adventure Leader will take you to which we know are safe and tasty. If you want to eat cheaper than this, you can by eating simpler by eating at a warung – local street vendors – where a large plate of rice or noodles starts at around 15,000 IDR.
As an example of prices of everyday items: Water – 6,000 IDR, Coca-Cola – 9,000 IDR, Local beer – 18,000-35,000 IDR, Short taxi ride – 3,000-7,000 IDR.
Do I need to tip in Indonesia?
Tipping in Indonesia is not customary, although it is becoming more common in the larger cities. You may find that some restaurants add a service charge to your bill, in which case tipping is not necessary. Taxi drivers won’t expect a tip per se, although people usually round up to the nearest rupiah. Many retailers don’t like receiving coins, so you’ll find rounding up to the nearest rupiah beneficial too! You can find more information about tipping here.
What kind of restaurants will we go to?
Your Adventure Leader will always offer to take you for a group meal, where we go to a local restaurant, which we know is hygienic and has cheap and delicious food. These meals usually work out at around 30,000-50,000 IDR (£2-£3) per person, but if you do want to eat cheaper, you can always grab a plate of Nasi Gorang from a warung for as little as 15,000 IDR (80p!). If you are craving Western food, then there are lots of great options, especially in the more hipster cities like Ubud!
What kind of food will we be eating on the trip?
One of the best parts of travelling in Indonesia is definitely the food! With its diverse mix of different cuisines, food throughout the country can be vastly different but fear not – with literally thousands of options, Indonesia has something for everyone, even the pickiest or most adventurous of eaters.
I’m vegetarian/have allergies – will I be able to get the right food?
Yes! With so many food choices, Indonesia can meet the needs of individuals with special dietary needs or requests. Just tell your Adventure Leader and they can help you find something suitable. You will probably discover a new dish that you love!
Can I use my mobile in Indonesia?
It’s relatively easy to buy a local sim card in Indonesia which contains enough date for basic internet usage. Prices are usually much higher at the airport than on the street, so hold off buying one there if you can. Look to pay around 150,000 IDR for around 7GB of data and you’re on the right track!
You may also want to look into downloaded or buying a VPN during your time in Indonesia, as the government does have censorship laws in place. Here is a list of possible VPNs to use in Indonesia.
- If you can’t find what you’re after, email us: firstname.lastname@example.org
- Any promotional code used must be presented and used at the time of paying your deposit and thereby confirming your booking. No special offers can be used on bookings which have already been submitted and confirmed.
- Our prices are set in GBP £, prices listed in American Dollars and Euros are for reference only, and although we update these regularly, they are occasionally inaccurate. If paying for your tour in a currency other than GBP £, we do need to have received an amount which converts to the cost of your specific trip at the point of purchase. For currency conversion rates please check www.xe.com
- Typical Group size is 20 people. Minimum group size is 3 people.
- Accommodation is not provided the night before Day 1 of your trip or for the night of the last day of your trip.
- If booking your own accommodation for the night before Day 1 of your trip or for the evening of the last day we recommend the following:
Medan – MM Capsule Hostel
Yogyakarta – SAE SAE Hostel
- Please note, we work hard to keep our published itineraries as up to date as possible. However, as we are constantly striving to improve our trips, sometime the itineraries may change slightly between the time you make a booking and the time you go on The Dragon Trip.
- In order to keep our prices as low as possible, occasionally on longer journeys, one Adventure Leader will take you to your transfer, and another will collect you when you arrive in your next destination.
- The use of Drones and other unmanned aerial vehicles (UAVs) is prohibited during activities organized by The Dragon Trip. If you are in possession of a drone when entering the country it is your responsibility to be informed of and follow all local laws. This may include registering your drone with authorities. If you violate this policy or operate a drone illegally you are subject to removal from the tour as per our terms & conditions.